27th June 2018

New Help Center page to help you and your travelers get the information you need

We’ve taken the most commonly asked questions by you: travel managers and directors, travelers, and travel arrangers and put the relevant answers and information all in a single, easy-to-access space.

Simply click on the “Contact Egencia” link on the home page of your logged in site and it will take you directly to the Help Center. Here you can find information around key topics such as How to chance or cancel a booking, viewing your available invoices and receipts, and much more! In case you don’t find the information you need on the page, we’ve also included the phone number and email address of your customer service team in the same place.

The new Help Center will be live for all clients in the following countries by mid-July:

  • Asia-Pacific: Australia, Hong Kong, India, New Zealand, Singapore
  • Europe:¬†Denmark, France, Germany, Ireland, Norway, Sweden, United Kingdom,
  • North America: Canada, United States

The Help Center will be activated for all other clients in other countries in September.

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